Returns
Everything here is printed for you after you order it, so there is no shelf to put it back on. That shapes the whole of this page, and we would rather say it plainly than bury it.
If it arrives damaged, wrong, or badly printed
Tell us within 30 days and we will reprint it or refund it, whichever you would rather. You do not need to send anything back.
Write to support@alfredandswitch.com with:
- your order number, which is in your confirmation email
- a photograph of the item, and of the packaging if it was damaged in the post
- whether you want it reprinted or refunded
A person reads every one of those. We do not ask you to fill in a form or return anything before we act on it.
How long it takes
- A reprint is made the same way your first one was: about a day in production and three to five days in the post within the United States.
- A refund goes back to the card you paid with. It usually takes a few days to appear on a statement, depending on your bank.
If you have changed your mind
We cannot take it back. Each item is made for you after you order, and there is nobody else it fits. That is the trade for printing to order rather than holding stock, and it is worth knowing before you buy rather than after.
If you ordered the wrong size, write to us anyway. We cannot promise anything, but we would rather hear from you than have you stuck with something you cannot wear.
If we cannot make it
An order is accepted when we send you a confirmation, not when you press the button. If something goes wrong on our side and we cannot make what you ordered, we tell you and refund you in full without being asked.
What is not a fault
Colors on a screen are not colors on cloth, and printed placement varies a little from one garment to the next. Garment-dyed cotton is meant to vary. None of that is a misprint, and we will say so if you ask.
Cancelling
If you want to cancel, write to us straight away. We can usually stop an order in the first hour or two, before it goes to the printer. After that it has been made and the rest of this page applies.
Anything else about an order, or about this page, goes to support@alfredandswitch.com.
Last updated 24 October 2026.